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Walk-in : Relationship Managers with Infoedge India Limited in Noida

1 - 4 Years

Noida

Not Disclosed by Recruiter

Posted: 10 days ago

Job Description

WALK-IN Details :

DATE - 14th July,2019 (Sunday)

TIME - 10 am - 2 pm

VENUE - Info Edge India Limited (Jeevansathi.com)
A-88, Sector-2, Noida (Nearest Metro : Noida Sector-15)

Nearest Metro : Noida Sector-15

Contact Person : Vritti Dhawan | Human Resources

About the role:
  • Role involves handling premium clients and handle their end to end servicing and escalations .
  • Role will also require an individual to display high level of client handling skills and strategies .
  • Analyzing matrimonial profiles based on different Indian marriage matchmaking norms (Gender, Religion/Caste, Mother Tongue, Occupation, Education Levels, Income, Groups, Marital status etc.) and systems.
  • Meeting the Quality Standards and norms and recommend ways to improve the process based on the study conducted.
  • Achieve process SLAs and MIS Report generation .
  • Ensure team's adherence to the defined process and accuracy levels on transactions .

Key Responsibility Areas:
  • Handle 75-80 clients of jeevansathi.com
  • Ensure high service standards are met.
  • Ensure clarity in communication and expectations.
  • Handle challenging client escalations.
  • Ensure client satisfaction.
  • Ensure that targeted SLAs are achieved in the said period.

Why Should You Join us ?
  • 5 days working
  • Fixed Working Hours (12 PM to 9 PM) 
  • Non-Sales Operations Profile with no field job

Required Candidate profile

  • Excellent oral and written communication skills.
  • Excellent client orientation and dispute handling skills.
  • Excellent Knowledge of MS Excel
  • Good knowledge of the web applications and their functioning (Internet & Search Engines)


Salary: Not Disclosed by Recruiter
Industry: Media / Entertainment / Internet
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile




Doctorate - Doctorate Not Required

Company Profile

Info Edge India Ltd.
Info Edge has an in-depth understanding of the Indian consumer internet domain. With years of experience in the domain, strong cash flow generation and a diversified business portfolio, it one of the very few profitable pure play internet companies in the country.

We were incorporated on May 1, 1995 under the Companies Act, 1956 as Info Edge (India) Private Limited and became a public limited company on April 27, 2006. Starting with a classified recruitment online business, naukri.com, Info Edge has grown and diversified rapidly, setting benchmarks as a pioneer for others to follow. Driven by innovation, creativity, an experienced and talented leadership team and a strong culture of entrepreneurship, today, it is India's premier online classifieds company in recruitment, matrimony, real estate, education and related services.

Jeevansathi.com was acquired by Info Edge in September 2004. Demographic and social factors have played a determining role in the growth of the online matrimonial space in India. In the widely diversified social landscape of India, this has translated into a highly fragmented market. The sizeable opportunity in this space is still restricted largely to arranged marriages with parental consent. Given the challenges, jeevansathi.com has successfully managed to establish a leadership position among select communities in north and west India. While focusing on gaining market share, there is emphasis on maximizing the flow of paid customers to its social network.

The website has a revenue model which is free to list, search and express interest, but pay to get contact information. By end of FY 2015-16, the site had 7.6 million profiles (ever loaded) on our site.
View Contact Details+
Contact Details

Recruiter Name:Vritti Dhawan | Human Resources

Contact Company:Info Edge India Ltd.

Reference Id:RM | 14th July

Website:https://www.jeevansathi.com/

Walkin Interview

1 Jan - 1 Jan

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