WALK-IN Details :
DATE - 14th July,2019 (Sunday)
TIME - 10 am - 2 pm
VENUE - Info Edge India Limited (Jeevansathi.com)
A-88, Sector-2, Noida (Nearest Metro : Noida Sector-15)
Nearest Metro : Noida Sector-15
Contact Person : Vritti Dhawan | Human Resources About the role:
- Role involves handling premium clients and handle their end to end servicing and escalations .
- Role will also require an individual to display high level of client handling skills and strategies .
- Analyzing matrimonial profiles based on different Indian marriage matchmaking norms (Gender, Religion/Caste, Mother Tongue, Occupation, Education Levels, Income, Groups, Marital status etc.) and systems.
- Meeting the Quality Standards and norms and recommend ways to improve the process based on the study conducted.
- Achieve process SLAs and MIS Report generation .
- Ensure team's adherence to the defined process and accuracy levels on transactions .
Key Responsibility Areas:
- Handle 75-80 clients of jeevansathi.com
- Ensure high service standards are met.
- Ensure clarity in communication and expectations.
- Handle challenging client escalations.
- Ensure client satisfaction.
- Ensure that targeted SLAs are achieved in the said period.
Why Should You Join us
- 5 days working
- Fixed Working Hours (12 PM to 9 PM)
- Non-Sales Operations Profile with no field job
Required Candidate profile
- Excellent oral and written communication skills.
- Excellent client orientation and dispute handling skills.
- Excellent Knowledge of MS Excel
- Good knowledge of the web applications and their functioning (Internet & Search Engines)
Salary: Not Disclosed by Recruiter
Industry: Media / Entertainment / Internet
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time