WALK-IN Details : DATE - 29th Nov & 30th Nov (Friday & Saturday)
TIME - 10.00 am - 2.00 pm
VENUE - Info Edge India Limited. (Jeevansathi.com)
B-1D, 3rd Floor, Windsor Business Park, Sector-10, Noida
Nearest Metro : Noida Sec-16
Contact Person : Vritti Dhawan | Human Resources
About the role:
Role involves handling premium clients and handle their end to end servicing
and escalations .
Role will also require an individual to display high level of client handling skills
and strategies . Analyzing matrimonial profiles based on different Indian marriage matchmaking norms
(Gender, Religion/Caste, Mother Tongue, Occupation, Education Levels, Income, Groups, Marital status etc.) and systems.
Meeting the Quality Standards and norms and recommend ways to improve the process
based on the study conducted.
Achieve process SLAs and MIS Report generation .
Ensure team's adherence to the defined process and accuracy levels on transactions .
Key Responsibility Areas:
- Handle 75-80 clients of jeevansathi.com
- Ensure high service standards are met.
- Ensure clarity in communication and expectations.
- Handle challenging client escalations.
- Ensure client satisfaction.
- Ensure that targeted SLAs are achieved in the said period.
Why Should You Join us?
- 5 days working
- No field job
- Shuttle service available from botanical metro station to office.
Required Candidate profile
- Excellent oral and written communication skills.
- Excellent client orientation and dispute handling skills.
- Excellent Knowledge of MS Excel
- Good knowledge of the web applications and their functioning (Internet & Search Engines)
Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent