Interested Candidates can walk-in on the below mentioned details:- DATE - 5th Dec & 6th Dec (Thursday & Friday)
TIME - 10.00 AM - 3.00 PM
Contact Person : Vritti Dhawan | Human Resources
VENUE - Info Edge India Limited (Jeevansathi.com)
B-1D, 3rd Floor, Windsor Business Park, Sector-10, Noida
Nearest Metro : Noida Sector-16)
About the Job Role:-
The Job Role involves handling premium clients and handle their end to end servicing and escalations .
Role will also require an individual to display high level of client handling skills and strategies .
Key Responsibility Areas:
- Analyzing matrimonial profiles based on different Indian marriage matchmaking norms (Gender, Religion/Caste, Mother Tongue, Occupation, Education Levels, Income, Groups, Marital status etc.) and systems.
- Meeting the Quality Standards and norms and recommend ways to improve the process based on the study conducted.
- Achieve process SLAs and MIS Report generation .
- Ensure team's adherence to the defined process and accuracy levels on transactions.
Why Should You Join us?
- Handle 75-80 clients of jeevansathi.
- Ensure high service standards are met.
- Ensure clarity in communication and expectations.
- Handle challenging client escalations.
- Ensure client satisfaction.
- Ensure that targeted SLAs are achieved in the said period.
- 5 days working
- No field job
- Shuttle service available from botanical metro station to office.
Required Candidate profile
- Excellent oral and written communication skills.
- Excellent client orientation
- Excellent Knowledge of MS Excel
- Good knowledge of the web applications and their functioning (Internet & Search Engines)
Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Back Office/Web/Transaction Processing
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent
Info Edge India Ltd. Jeevansathi.com
Info Edge has an in-depth understanding of the Indian consumer internet domain. With years of experience in the domain, strong cash flow generation and a diversified business portfolio, it one of the very few profitable pure play internet companies in the country.
We were incorporated on May 1, 1995 under the Companies Act, 1956 as Info Edge (India) Private Limited and became a public limited company on April 27, 2006. Starting with a classified recruitment online business, naukri.com, Info Edge has grown and diversified rapidly, setting benchmarks as a pioneer for others to follow. Driven by innovation, creativity, an experienced and talented leadership team and a strong culture of entrepreneurship, today, it is India's premier online classifieds company in recruitment, matrimony, real estate, education and related services.
Its business portfolio comprises:
Recruitment: Online recruitment classifieds, www.naukri.com, a clear market leader in the Indian e-recruitment space, www.naukrigulf.com, a job site focused at the Middle East market, offline executive search (www.quadranglesearch.com) and a fresher hiring site (www.firstnaukri.com). Additionally, Info Edge provides jobseekers value added services (Naukri Fast Forward) such as resume writing.
Matrimony: Online matrimony classifieds, www.jeevansathi.com, is among the top three in India's online matrimonial space, and has offline Jeevansathi Match Points and franchisees.
Real Estate: Online real estate classifieds, www.99acres.com, is India's largest property marketplace covering almost all the major cities and a large number of agents and developers.
Education: Online education classifieds, www.shiksha.com, is the smartest gateway for students to achieve their goals