About Naukri FastForward:
Naukri FastForward offers specialized services to jobseekers in India and Gulf. We offer quality solutions like Resume Writing, Recruiter Connection and Jobs4U which help speed up job search. These services are designed to enhance jobseekers profile, increase exposure to recruiters and keep jobseeker abreast with latest job openings. Location/Geography : Noida, Sector 2 About the role
Responsible for handling an established team of 15-30 associates based out of Noida. The incumbent will be responsible for achievement of the assigned revenue target and would be reporting to the Senior Manager. Key Responsibility Areas:
- Driving achievement of Sales Target of own area.
- Setting up Sales targets, identify CTP (Critical to performance) & CTQ (Critical to quality) parameters.
- Ensuring proper Campaign management (Dialer) by adequately staffing all campaigns to ensure zero wait time.
- Hiring, coaching, developing, motivating & retaining team members.
- Analyzing data trends and giving inputs for developing strategic sales plans.
- Identify gaps/ possible improvements in processes & recommend solutions to address the same.
Required Candidate profileDesired Experience:
- Graduate/ MBA with 7-8 years of experience of which at least 4 years in B2C Sales.
- Should have experience of working on Dialer/Campaign management.
- The incumbent should have managed a team of telesales executives.
- Should find more efficient and productive ways to achieve results.
- See obstacles as challenges and approach them with a positive can-do attitude
- Communicate openly to ensure transparency and prevent ambiguity
- Should be a problem solver and work against odds to make things happen when the situation demands so.
- Identify new and novel ideas, solutions, or directions in dealing with daily situations.
- Excellent analytical skills to interpret sales related data, solve problems, and propose solutions/take right decisions.
- Knowledge of Microsoft Word, Excel and PowerPoint
Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Service Delivery Leader
Employment Type: Full Time, Permanent