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Senior Manager - Operations (New Projects)

8 - 10 YearsNoida

Posted: 23 days ago

Job Description

Job would require you to carry exceptional Communication, Liaising, Innovation, Customer Orientation and Team Management skills. You would need to lead a multi skilled high performance team where you will manage Content Research and Sourcing & Support Queues. You will also need to manage and encourage innovation, and build a DNA of continuous process improvement and upskilling. You should be a strong people manager who can align the team to business metrics and move key business levers.
An ideal candidate should be able to brilliantly multitask and handle multiple channels inflow and maintain the process SLAs. One should have a strong base of competitive business process metrics. This role will require to extensively liaison with Design and Tech teams.
You should have strong analytical bent where you can derive complex analysis and inferences and build efficient and effective strategies. Should have a strong customer orientation where you are able to derive customer behavior and align your strategies to customer benefits.


Key Responsibilities :

1. Review and manager intraday process peaks and troughs through efficient resources allocation and manage / conduct daily workflow checks and prioritization as per the TATs.
2. Extensive Content Research and Sourcing to keep a track of updated knowledge base.
3. Efficiently manage shrinkage and attrition through effective forecasting and people leadership.
4. Ensure regular training basis process upgrades and change in market dynamics.
5. Driving and implementing new productivity matrices to enhance efficiency of the existing processes.
6. Extensive coordination and information sharing with Design , Tech and internal product teams.
7. Understanding of Predictive & Descriptive Analytics, Business Forecasting, Google Analytics, Multivariate Regression, Consumer Analytics will be an added advantage.



Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile

1) Educational Qualifications: MBA
2) Excellent Presentation and conceptualization skills
3) Strong People Handling background
4) Excellent Customer Orientation
5) Strong analytical ability
6) Strong knowledge of MS Excel, SQL
 

PG - MBA/PGDM - Any Specialization

Company Profile

Info Edge India Ltd.
Info Edge is India's leading consumer internet company. With online presence in recruitment, matrimony, real estate and education, and strong brands like Naukri.com, 99acres.com, jeevansathi.com and Shiksha.com.

99 Acres.com

One of India's first online platforms to cater to the real estate market, 99acres.com has a pan India listing of properties for sale, purchase and rent, spanning 25 plus cities. Catering primarily to real estate developers, builders and brokers, 99acres.com uses property listings, builders' and brokers' branding and visibility through microsites, home page links and banners to bring together and connect builders, brokers, dealers and interested buyers/sellers.
The number of property listings on the site reached 4.1 million by FY 2015-16, with paid listings accounting for more than 3 Lakhs
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Contact Details

Contact Company:Info Edge India Ltd.