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Senior Manager - Business Operations (New Projects)

5 - 10 YearsNoida

Posted: 21 days ago

Job Description

Job would require you to carry exceptional Communication, Liaising, Innovation, Customer Orientation and Team Management skills. You would need to lead a multi skilled high performance team where you will manage Content Research and Sourcing & Support Queues.

You will also need to manage and encourage innovation, and build a DNA of continuous process improvement and upskilling. You should be a strong people manager who can align the team to business metrics and move key business levers.

An ideal candidate should be able to brilliantly multitask and handle multiple channels inflow and maintain the process SLAs. One should have a strong base of competitive business process metrics. This role will require to extensively liaison with Design and Tech teams.

You should have strong analytical bent where you can derive complex analysis and inferences and build efficient and effective strategies. Should have a strong customer orientation where you are able to derive customer behavior and align your strategies to customer benefits.
Understanding of Real Estate Industry would be an added advantage.

Key Responsibilities will include :

1. Review and manager intraday process peaks and troughs through efficient resources allocation and manage / conduct daily workflow checks and prioritization as per the TATs.
2. Extensive Content Research and Sourcing to keep a track of updated knowledge base.
3. Efficiently manage shrinkage and attrition through effective forecasting and people leadership.
4. Ensure regular training basis process upgrades and change in market dynamics.
5. Driving and implementing new productivity matrices to enhance efficiency of the existing processes.
6. Extensive coordination and information sharing with Design , Tech and internal product teams.
7. Understanding of Predictive & Descriptive Analytics, Business Forecasting, Google Analytics, Multivariate Regression, Consumer Analytics will be an added advantage.

Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

PG - MBA/PGDM - Any Specialization

Company Profile

Info Edge India Ltd.
Info Edge India Ltd.

Info Edge has an in-depth understanding of the Indian consumer internet domain. With years of experience in the domain, strong cash flow generation and a diversified business portfolio, it one of the very few profitable pure play internet companies in the country.

The company's spirit of entrepreneurship has also been evident in the investments it has made in early stage companies/start-up ventures to tap into the growing and vibrant Indian internet market. Currently, the company has investments in Zomato Media Private Limited (; Applect Learning Systems Private Limited (; Etechaces Marketing and Consulting Private Limited (; Kinobeo Software Private Limited (; Canvera Digital Technologies Private Limited (; Happily Unmarried Marketing Private Limited (; Goa-based Mint Bird Technologies Private Limited (; Mumbai based Green Leaves Consumer Services Private Limited (; and Rare Media Company Private Limited (

With a network of 62 offices located in 43 cities throughout India, Info Edge has 4,049 employees engaged in innovation, product development, integration with mobile and social media, technology and technology updation, research and development, quality assurance, sales, marketing and payment collection. It has also made forays abroad into the Gulf market with the website and currently has offices Dubai, Bahrain, Riyadh and Abu Dhabi.
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Contact Details

Contact Company:Info Edge India Ltd.

Walkin Interview

22 Feb - 22 Feb 10 AM

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