Venue: A-88, Sector-2 Noida (Nearest Metro Station Sector-15)
Contact Person: Jayant Sharma
The role is evidently focused towards resolving corporate customer complaints & queries.
1. Solving the client's queries via emails/ outbound calls to increase the usage of the service of Naukri portal.
2. Handling complaints and providing appropriate solutions and alternatives in a timely fashion
3. Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions
to their recruitment related queries.
4. Taking regular feedback & building relationships with existing corporate clients
5. Strong follow ups with internal departments for closing the tickets
6. Maintaining Daily Reports
Why should you join us?
-- Opportunity to work with No. 1 Job site & interact with HR professionals across industry
-- Office based job
-- Fixed Timing (9:30 AM-6:30 PM)
-- 5 Days Working (Mon-Fri)
-- Corporate Exposure, excellent growth opportunities
Salary: INR 2,25,000 - 3,25,000 P.A.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Desired Candidate Profile
-- Graduates/Post Graduates with 3 months to 2.5 years of exp in Sales / Customer Service/ Client Service/ HR/ / Administration/counselling
-- Must have excellent Spoken & written communication skills in English
-- People looking for a corporate exposure are encouraged to apply
-- Ability to work independently and under pressure
-- Ready to take challenges
Doctorate - Doctorate Not Required
Info Edge India Ltd.
Info Edge India Ltd.
Info Edge has an in-depth understanding of the Indian consumer internet domain. With years of experience in the domain, strong cash flow generation and a diversified business portfolio, it one of the very few profitable pure play internet companies in the country.
We were incorporated on May 1, 1995 under the Companies Act, 1956 as Info Edge (India) Private Limited and became a public limited company on April 27, 2006. Starting with a classified recruitment online business, naukri.com, Info Edge has grown and diversified rapidly, setting benchmarks as a pioneer for others to follow. Driven by innovation, creativity, an experienced and talented leadership team and a strong culture of entrepreneurship, today, it is India's premier online classifieds company in recruitment, matrimony, real estate, education and related services.
Its business portfolio comprises:
Recruitment: Online recruitment classifieds, www.naukri.com, a clear market leader in the Indian e-recruitment space, www.naukrigulf.com, a job site focused at the Middle East market, offline executive search (www.quadranglesearch.com) and a fresher hiring site (www.firstnaukri.com). Additionally, Info Edge provides jobseekers value added services (Naukri Fast Forward) such as resume writing.
Matrimony: Online matrimony classifieds, www.jeevansathi.com, is among the top three in India's online matrimonial space, and has offline Jeevansathi Match Points and franchisees.
Real Estate: Online real estate classifieds, www.99acres.com, is India's largest property marketplace covering almost all the major cities and a large number of agents and developers.
Education: Online education classifieds, www.shiksha.com, is the smartest gateway for students to achieve their goals.