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Manager / Senior Manager - Process Excellence

4 - 8 YearsNoida

Posted: 23 days ago

Job Description

About the role:

The role entails deploying Operations Improvement framework through Quality Tools like Lean and Six Sigma . The role involves training, coaching & working with different teams and people spread across levels. The job role gives exposure to processes across operations helping the individual to develop overall view of organization.


Key Responsibility Areas:

1. Facilitate improvement projects including understanding and documenting process, perform analysis, recommend and track actions.
2. Create new & customize training programs as per need.
3. Conduct Training Programs
4. Help document and maintain process documentation
5. Manage life cycle of ideas (from generation, evaluation, implementation to impact assessment)
6. Track & maintain metric dashboard KPIs
7. Manage Customer Surveys and drive CX projects

Essential Skills :

1) Six Sigma GB / BB Application of concepts in atleast 3- projects.
2) Lean Understanding
3) Proficient on Excel formula, VBA, Power BI


Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

Info Edge India Ltd.
Info Edge is India's leading consumer internet company. With online presence in recruitment, matrimony, real estate and education, and strong brands like Naukri.com, 99acres.com, jeevansathi.com and Shiksha.com.

BU - 99acres.com :

One of India's first online platforms to cater to the real estate market, 99acres.com has a pan India listing of properties for sale, purchase and rent, spanning 25 plus cities. Catering primarily to real estate developers, builders and brokers, 99acres.com uses property listings, builders' and brokers' branding and visibility through microsites, home page links and banners to bring together and connect builders, brokers, dealers and interested buyers/sellers.
The number of property listings on the site reached 4.1 million by FY 2015-16, with paid listings accounting for 2,846,000 at the end of Q4 2015-16.
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Contact Details

Contact Company:Info Edge India Ltd.