Date : 12th March,2020 (Thursday) & 13th March,2020 (Friday)
Time : 11 AM to 2 PM
Venue : InfoEdge India Ltd. (Jeevansathi.com);
B-36, Tower-2, 8th Floor, Express Trade Towers (ETT), Sector-132, Noida Nearest Metro : Botanical Garden / Okhla Bird Sanctuary
Contact Person : Vritti Dhawan | Human Resources
Key Responsibility Areas :-
- Handling calls (Inbound calling process) for already acquired HNI- customers with post sales hand-holding and deliverables.
- Understanding client's campaign and coordinating the same with various internal stakeholders including design, product, operations etc. to ensure smooth functionality of the advertisement product / online listing.
- Creating high trust value preposition and making clients understand the various product offerings and the functionalities of 99acres.com website.
- Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT.
- Coordinating with other departments on a daily basis and following up with them diligently.
- Working on different CRM's and reporting tools ensuring productivity and quality standards being met as expected.
Required Candidate profile
- Good with MS office to capture and understanding customer feedback real time.
- Good Communication Skills.
- Multi-Tasking (E-mails & Tools) and coordinating with different teams.
Salary: INR 2,25,000 - 3,25,000 PA.
Industry: Media / Entertainment / Internet
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent
Info Edge India Ltd.
Info Edge has an in-depth understanding of the Indian consumer internet domain. With years of experience in the domain, strong cash flow generation and a diversified business portfolio, it one of the very few profitable pure play internet companies in the country.
The company was incorporated on May 1, 1995 under the Companies Act, 1956 as Info Edge (India) Private Limited and became a public limited company on April 27, 2006. Starting with a classified recruitment online business, naukri.com, Info Edge has grown and diversified rapidly, setting benchmarks as a pioneer for others to follow. Driven by innovation, creativity, an experienced and talented leadership team and a strong culture of entrepreneurship, today, it is India's premier online classifieds company in recruitment, matrimony, real estate, education and related services.
Its business portfolio comprises:
Recruitment: Online recruitment classifieds, www.naukri.com, a clear market leader in the Indian e-recruitment space, www.naukrigulf.com, a job site focused at the Middle East market, offline executive search (www.quadranglesearch.com) and a fresher hiring site (www.firstnaukri.com). Additionally, Info Edge provides jobseekers value added services (Naukri Fast Forward) such as resume writing.
Matrimony: Online matrimony classifieds, www.jeevansathi.com, is among the top three in India's online matrimonial space, and has offline Jeevansathi Match Points and franchisees.
Real Estate: Online real estate classifieds, www.99acres.com, is India's largest property marketplace covering almost all the major cities and a large number of agents and developers.
Education: Online education classifieds, www.shiksha.com, is the smartest gateway for students to achieve their goals.