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Hiring For Account Managers / Client Servicing with Jeevansathi.com

1 - 4 Years

Noida

Not Disclosed by Recruiter

Posted: 23 days ago

Job Description

Walk-in Details :-

Date : 12thMarch,2020 (Thursday) & 13th March,2020 (Friday)

Time : 11 AM to 2 PM

Venue : InfoEdge India Ltd. (Jeevansathi.com);

B-36, Tower-2, 8th Floor, Express Trade Towers (ETT), Sector-132, Noida Nearest Metro : Botanical Garden / Okhla Bird Sanctuary

Contact Person : Vritti Dhawan | Human Resources

About the role:
  • Role involves handling premium clients and handle their end to end servicing and escalations .
  • Role will also require an individual to display high level of client handling skills and strategies .
  • Analyzing matrimonial profiles based on different Indian marriage matchmaking norms (Gender, Religion/Caste, Mother Tongue, Occupation, Education Levels, Income, Groups, Marital status etc.) and systems.
  • Meeting the Quality Standards and norms and recommend ways to improve the process based on the study conducted.
  • Achieve process SLAs and MIS Report generation .
  • Ensure team's adherence to the defined process and accuracy levels on transactions .

Key Responsibility Areas:
  • Handle 75-80 clients of Jeevansathi.com
  • Ensure high service standards are met.
  • Ensure clarity in communication and expectations.
  • Handle challenging client escalations.
  • Ensure client satisfaction.
  • Ensure that targeted SLAs are achieved in the said period.

Why Should You Join us?
  • 5 days working
  • No field job
  • Shuttle service available from botanical metro station to office.

Required Candidate profile

  • Excellent oral and written communication skills.
  • Excellent client orientation and dispute handling skills.
  • Excellent Knowledge of MS Excel
  • Good knowledge of the web applications and their functioning (Internet & Search Engines)


Salary: Not Disclosed by Recruiter
Industry: Media / Entertainment / Internet
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent

Desired Candidate Profile




Doctorate - Doctorate Not Required

Company Profile

Info Edge India Ltd.
Jeevansathi.com was acquired by Info Edge in September 2004. Demographic and social factors have played a determining role in the growth of the online matrimonial space in India. In the widely diversified social landscape of India, this has translated into a highly fragmented market. The sizeable opportunity in this space is still restricted largely to arranged marriages with parental consent. Given the challenges, jeevansathi.com has successfully managed to establish a leadership position among select communities in north and west India. While focusing on gaining market share, there is emphasis on maximizing the flow of paid customers to its social network.

The website has a revenue model which is free to list, search and express interest, but pay to get contact information. By end of FY 2015-16, the site had 7.6 million profiles (ever loaded) on our site.
View Contact Details+
Contact Details

Recruiter Name:Vritti Dhawan

Contact Company:Info Edge India Ltd.

Reference Id:RM | 12th & 13th March

Website:https://www.jeevansathi.com/