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Hiring Customer Service Representative (b2b) : Naukri.com

- 4 YearsNoida

Posted: 50 days ago

Job Description

Key Responsibilities:

The role is evidently focused towards resolving customer complaints & queries :

1. Solving the queries of corporate clients via inbound emails/calls to reduce friction in usage of the portal (Naukri.com).
2. Handling complaints and providing appropriate solutions and alternatives in a timely fashion
3. Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions
to their recruitment related queries.
4. Taking regular feedback & building relationships with existing corporate clients
5. Strong follow ups with internal departments for closing the tickets
6. Maintaining Daily Reports


Why should you join us?

-- Opportunity to work with No. 1 Job site & interact with HR professionals across industry
-- Office based job
-- Fixed Timing (9:30 AM-6:30 PM)
-- 5 Days Working (Mon-Fri)
-- Corporate Exposure, excellent growth opportunities

Interested candidates may WALK -IN at the following address for interview process :

Venue - A-88 , Sec-2 , Noida (near sec-15 Noida , metro station)
Date- 1st -Dec-17 (Friday)
Time - 10 am - 2 pm 



Salary: INR 2,00,000 - 3,50,000 P.A.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile


-- Graduates/Post Graduates with 0 to 3 yr of Exp in Customer Service/ Client Service/ HR/ / counselling
-- Must have excellent Spoken & written communication skills in English
-- People looking for a corporate exposure are encouraged to apply
-- Ability to work independently and under pressure
-- Ready to take challenges


Company Profile

Info Edge India Ltd.
Info Edge is India's leading consumer internet company. With online presence in recruitment, matrimony, real estate and education, and strong brands like Naukri.com, 99acres.com, jeevansathi.com and Shiksha.com. With over 4,500 employees spread over more than 48 locations in India & Middle East and a financially strong status of revenue figure Rs. 483 cr and EBIDTA margin of 40.09% for last financial year. We also have a market capitalization of over Rs 7500 cr.

Naukri.com is company's flagship brand and India's largest online job website. Its business model depends on job listings and employer branding or visibility advertisements, on the one hand, and résumé database access, on the other. Additional features of the website include: job seeker services such as candidate services which are free for job seekers; value-added features such as resume writing, highlighting, etc., for job seekers; and tools to search the database of resumes and job application screening programs for employer and recruitment consultant customers. Google Ad sense and mobile revenues contribute to the revenue as well.

As of March 31, 2016, Naukri.com had a database of about 46 million registered job seekers and an average of about 12,000 résumés were added daily while about 195,000 resumes were modified daily during Q4 FY 2015-16 and 61,000 unique corporate customers (including hiring consultants/firms) availed of services such as database access, advertising/listing on the site, amongst others during the 2015-16. The website continued to gain market share in terms of user traffic.
View Contact Details+
Contact Details

Recruiter Name:jayanti sachdeva

Contact Company:Info Edge India Ltd.

Reference Id:CCS - Naukri

Website:http://www.naukri.com

Walkin Interview

18 Jan - 18 Jan 9 AM

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