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Customer Service Executives- Naukri.com(Contractual Role)

0 - 2 Years

Noida

INR 1,00,000 - 2,25,000 PA.

Posted: 7 days ago

Job Description

Walk in Details:

Venue: Info Edge India Ltd, D-13, Sector 2, Noida-201301
Nearest Metro Station- Noida Sector 15

Date: 11-Sept-19(Wednesday)

Time: 11am-2 pm

Contact Person: Nishtha Wadhwa

Job Summary

To effectively and efficiently take Inbound calls & E-mails related to client queries, request, complaint & escalations, explain the product ingredients & pricing. To reply to their queries and resolve issues, if any and to ensure the quality of output and accuracy of information is maintained.

Responsibilities
  • Adhere to the Service Level Agreement (SLAs)¬†
  • To be aware of and comply with any updates about the process
  • Address any problems/ grievances to the TL/AM/GM that may have a bearing on productivity or efficiency¬†
  • Act on the feedback given by TL/QA/QC on the coaching provided to the Team as guidelines for improving performance
  • Adhere to HR policies (dress code, leave policy) etc.
  • Working towards achieving goals as a good team player
  • To complete required login hours on daily basis, maintain self discipline and attendance
  • Schedule Adherence¬†
  • Attaining Quality Threshold with respect to quality assurance and critical errors
  • Ensuring briefing schedules are adhered to and attaining Product test threshold

Required Candidate profile

Graduates/Post Graduates with 0 to 3 yrs of Experience in Backend/Customer Service
- Must have good Spoken & written communication skills in English
- Positive team player, should be able to collaborate with multiple internal teams
- Ability to work independently and under pressure


Salary: INR 1,00,000 - 2,25,000 PA.
Industry: Media / Entertainment / Internet
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Telecalling/Telemarketing Executive
Employment Type: Full Time, Permanent

Company Profile

Info Edge India Ltd.
Naukri.Com
View Contact Details+
Contact Details

Contact Company:Info Edge India Ltd.

Walkin Interview

18 Sep - 18 Sep 10 AM

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