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Communication Coach/Voice Coach

2 - 4 YearsDelhi NCR

Posted: 26 days ago

Job Description

Interested candidates can Walk-in :

Date : 29th June 2018 (Friday)

Time : 10:00 a.m. to 2:00 p.m.

Contact : Vartika

Venue : Info Edge India Ltd, 8th Floor , Express Trade Tower,
Opp. JBM School , Sector 132,

Principal Duties and Responsibilities:

  • Sample and evaluate communication quality. 
  • Participate in calibration sessions with Business Heads, Managers, Trainers and other communication coaches. 
  • Achieve departmental productivity requirements (e.g. number of calls monitored per week on schedule, etc.). 
  • Participate in Internal communication acceptability audits and recommend changes. 
  • Provide feedback through call monitoring system and in-person to assist Managers in development of front-line employees.
  • Prepare weekly and monthly reports for the Line of business aligned to
  • Participate and lead any floor activities planned

Salary: INR 2,75,000 - 4,25,000 P.A.
Industry: Media / Entertainment / Internet
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

  1. Must have excellent oral and written communication skills in English. 
  2. Experience in call monitoring, call auditing and providing feedback to agents 

Company Profile

Info Edge India Ltd.
Info Edge India Ltd.

Info Edge has an in-depth understanding of the Indian consumer internet domain. With years of experience in the domain, strong cash flow generation and a diversified business portfolio, it one of the very few profitable pure play internet companies in the country.

We were incorporated on May 1, 1995 under the Companies Act, 1956 as Info Edge (India) Private Limited and became a public limited company on April 27, 2006. Starting with a classified recruitment online business,, Info Edge has grown and diversified rapidly, setting benchmarks as a pioneer for others to follow. Driven by innovation, creativity, an experienced and talented leadership team and a strong culture of entrepreneurship, today, it is India's premier online classifieds company in recruitment, matrimony, real estate, education and related services.

99 is part of the group-Indias No.1 job portal. Our parent company Info Edge, funded by ICICI Ventures, started in 1989 and became Info Edge(India) Ltd. on May 1, 1995. Since inception, Info Edge has provided project, marketing and management consulting services to a number of clients in India and abroad
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Contact Details

Contact Company:Info Edge India Ltd.