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Communication Coach - 99acres.com

2 - 5 YearsNoida

Posted: 11 days ago

Job Description

Dimension & Scope:

The Communication Coach is responsible for evaluating agents in a calling profile to ensure adherence to communication and language acceptability standards. This individual is also responsible for providing coaching/feedback to agents in order to develop their communication and customer handling skills.

Duties and Responsibilities:

1.Sample and evaluate communication quality.

2. Participate in calibration sessions with Business Heads, Managers, Trainers and other communication coaches.

3. Achieve departmental productivity requirements (e.g. number of calls monitored per week on schedule, etc.).

4 .Participate in Internal communication acceptability audits and recommend changes.

5. Provide feedback through call monitoring system and in-person to assist Managers in development of front-line employees.

6. Prepare weekly and monthly reports for the Line of business aligned to

7. Participate and lead any floor activities planned


Salary: INR 2,50,000 - 3,00,000 P.A. fixed + bonus
Industry: Internet / Ecommerce
Functional Area: Teaching, Education, Training, Counselling
Role Category: Teachers
Role: Soft Skill Trainer
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile

1. Resource with an ability to monitor and coach agents on language skills which include sentence construction, grammar, rate of speech, clarity of speech, pronunciation of process specific words, or soft skills like Call Control etc.

2. Ability to give constructive and direct feedback to agents concerning communication and soft skills

3. Ability to identify basic language issues and introduce effective means to improve

4.Understands principles of building rapport with the consumer by using transition statements, verbal nods, small talk, tone, courtesy and empathy 

5.Work with internal partners to identify agents with language opportunity

5. Formal, specialized, job-related training with one to three years related work experience proficiency with various software applications such as Microsoft Word, PowerPoint and Excel.

6. Process improvement knowledge/analytical skills preferred.

7. Ability to use quality system tools (charts, graphs, etc.)



Company Profile

Info Edge India Ltd.
Info Edge is an online classifieds company with a simple objective of making available the relevant information with speed and ease whether it is Jobs or real estate or matrimony or education.We have a common goal of excelling in each field without compromising on service delivery or ethics.Hiring and retaining the best is an integral part of our DNA and we constantly strive to maintain our culture of participation and collaboration. 99acres.com is India's leading real estate advertisement portal. Launched in 2005, we have seen dynamic growth in past decade and are equally bullish for the next. 99acres has a CAGR of ~ 60% for last 3 years & is poised to grow at a faster rate. 99acres.com currently has presence in 23 cities and is looking to expand to 45 cities in next 2 years.
View Contact Details+
Contact Details

Recruiter Name:jayanti sachdeva

Contact Company:Info Edge India Ltd.

Telephone:120-91-3082049

Address :A-88, Sector-2

Reference Id:comm coach

Website:http://www.99acres.com