WALK-IN DETAILS :
Venue - B-36 , 8th floor , Express Trade Tower Buildng ,Sec-132 , Noida Expresssway .Opposite JBM Global School
Time - 11 am - 2:30 pm
Date - 9th Feb'18 (friday)
We are looking for Relationship Officers for the matrimony business of Info Edge India Ltd (Jeevansathi.com) .
- The role involves hand holding of premium & HNI clients of the business and handle their end to end servicing and escalations with post sales hand-holding and deliverables.
- Meeting the Quality Standards and norms and recommend ways to improve the process flows.
- Achieve process SLAs and MIS Report generation.
- Ensure team's adherence to the defined process and accuracy levels on transactions.
Cross functional leadership
Liaison with various teams like Sales & Data Management to ensure effective customer handling.
KPIs (Measurable parameters of the role)
Overall profitability of the Individual
% Authentic / Qualitative output
Client escalations and complaints
"This is a non sales profile & there is no filed work required"
Salary: INR 2,50,000 - 3,50,000 P.A.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time