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Client Relationship Officer - Info Edge India Ltd ; Walk-in

1 - 4 YearsNoida

Posted: 18 days ago

Job Description

WALK-IN DETAILS :

Venue - B-36 , 8th floor , Express Trade Tower Buildng ,Sec-132 , Noida Expresssway .Opposite JBM Global School

Time - 11 am - 2:30 pm 

Date - 9th Feb'18 (friday)

We are looking for Relationship Officers for the matrimony business of Info Edge India Ltd (Jeevansathi.com) .

  1. The role involves hand holding of premium & HNI clients of the business and handle their end to end servicing and escalations with post sales hand-holding and deliverables.  
  2. Meeting the Quality Standards and norms and recommend ways to improve the process flows. 
  3. Achieve process SLAs and MIS Report generation. 
  4. Ensure team's adherence to the defined process and accuracy levels on transactions.
Cross functional leadership
Liaison with various teams like Sales & Data Management to ensure effective customer handling.

KPIs (Measurable parameters of the role)

Overall profitability of the Individual
% Authentic / Qualitative output
Client escalations and complaints
CSAT

"This is a non sales profile & there is no filed work required"


Salary: INR 2,50,000 - 3,50,000 P.A.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile

1.Minimum 1 - 4 yrs of experience in customer handling . Can-do attitude with ability to manage multiple tasks in tight timeline frames.
2. Ability to work independently with strong attention to detail and quality.
3. Must be patient and a good listener to answer customer query and concerns.
4. Excellent customer handling and customer engagement skills.
5. Good with MS office to capture and understanding customer feedback real time.



Company Profile

Info Edge India Ltd.
Info Edge has an in-depth understanding of the Indian consumer internet domain. With years of experience in the domain, strong cash flow generation and a diversified business portfolio, it one of the very few profitable pure play internet companies in the country.

We were incorporated on May 1, 1995 under the Companies Act, 1956 as Info Edge (India) Private Limited and became a public limited company on April 27, 2006. Starting with a classified recruitment online business, naukri.com, Info Edge has grown and diversified rapidly, setting benchmarks as a pioneer for others to follow. Driven by innovation, creativity, an experienced and talented leadership team and a strong culture of entrepreneurship, today, it is India's premier online classifieds company in recruitment, matrimony, real estate, education and related services.

Its business portfolio comprises:
Recruitment: Online recruitment classifieds, www.naukri.com, a clear market leader in the Indian e-recruitment space, www.naukrigulf.com, a job site focused at the Middle East market, offline executive search (www.quadranglesearch.com) and a fresher hiring site (www.firstnaukri.com). Additionally, Info Edge provides jobseekers value added services (Naukri Fast Forward) such as resume writing.

Matrimony: Online matrimony classifieds, www.jeevansathi.com, is among the top three in India's online matrimonial space, and has offline Jeevansathi Match Points and franchisees.

Real Estate: Online real estate classifieds, www.99acres.com, is India's largest property marketplace covering almost all the major cities and a large number of agents and developers.

Education: Online education classifieds, www.shiksha.com, is the smartest gateway for students to achieve their goals.
View Contact Details+
Contact Details

Recruiter Name:jayanti sachdeva

Contact Company:Info Edge India Ltd.

Telephone:01203082059

Website:http://www.naukri.com