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AVP - Business Operations / Customer Service / Process Excellence

8 - 12 YearsNoida

Posted: 12 days ago

Job Description

About the Role:

To focus on over-all business operations and building up processes related to better customer experience.

Key Responsibility Areas:

1.Identifying customer impacting issues, working out solutions and process improvements to improve TAT & quality of delivery.
2.Devise and implement training programs to improve the quality and productivity of the team.
3.Drive process improvements initiatives to boost the operational efficiency and control NPR of the site and process.
4.Required to take independent decisions on setting up priorities taking into account all possible factors that can influence the business and client satisfaction.
5.Should be able to develop short and long term plans and strategy to achieve the operational effectiveness.
6.Identify and eliminate impediments to quality & productivity.

Team Management:

1.Leading a team of 55 - 60 associates; accountable for overall client delivery and new profile creation.
2.Responsible for coaching, developing, motivating & retaining team members.

Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Senior Management
Role: Head/VP/GM-Operations
Employment Type: Permanent Job, Full Time

Desired Candidate Profile

1. Grad / Post Grad with 8 -12 years experience in operations management.

2. Leading a team of 55 - 60 associates; accountable for overall client delivery .

3. Experience working in milestone and deadline driven environment

4. Should have the ability to build relationship with Cross functional teams to enable better performance and skill development.

5.Should have quality orientation and be able to lead and drive the continuous improvement culture through various tools and techniques. .

6. Ability to influence leadership, work with people and drive towards common solutions and issue resolutions.

7. Experience coaching team leaders and working teams in delivering their projects.

8. Experience in Quality Management

9. Excellent communication and presentation skills.

Company Profile

Info Edge India Ltd.
Info Edge is India’s leading consumer internet company. With online presence in recruitment, matrimony, real estate and education, and strong brands like,, and Having revolutionized the online classified space, today Info Edge has a market capitalization of over Rs. 10,210 cr, with a network of 62 offices located in 43 cities throughout India, Info Edge has 4,049 employees engaged in innovation, product development, integration with mobile and social media, technology and technology updation, research and development, quality assurance, sales, marketing and payment collection. Our financial track record shows a strong upward trend - Net Sales in Mar-16 were Rs. 723.48 Cr. with EBIT Margin of 29.2%. Info Edge is clearly focused on aggressively investing on both products and services with a focus on human capital .
View Contact Details+
Contact Details

Recruiter Name:Jayanti Sachdeva

Contact Company:Info Edge India Ltd.


Reference Id:AVP - OPS