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AM / Manager - Corporate Client Servicing (outbound)

4 - 6 YearsNoida

Posted: 47 days ago

Job Description

1- To manage the existing Customer Support team members, in order to effectively handle new and existing (B2B) corporate clients.

2- Providing post sales services to clients by giving welcome call and delivering online (WebEx) product training sessions.

3- Maximize the effectiveness and team efficiency for increased talk time through outbound calls to the customers.

4. Rigorous reviews in terms of number of calls made, type of accounts covered, calling pitch with WIIFM etc

5- Preparing plans & strategies for achieving monthly/weekly assigned target

6- Training & mentoring new team members

7- Taking up team huddles & handling escalation scenarios.

8- Call barging and giving regular feedback to the team members in order to help them improve the call quality.


Salary: INR 4,75,000 - 6,00,000 P.A. fixed + bonus
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Assistant Manager/Manager -(NonTechnical)
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile

1. Minimum 4-5 Yrs of experience  in handling outbound / inbound customer service team.
2. Ability to manage expectations with stakeholders in terms of overall service delivery.
3. Excellent communication skills. 
4. Good Understanding of quality metrics and process improvements.
5. Drive performance management across workforce by applying and implementing best in class performance metrics.
6. Strong Results Orientation and Execution Excellence
7. Excellent Leadership and People Management Skills
8. High Customer Centricity



Company Profile

Info Edge India Ltd.
Info Edge has an in-depth understanding of the Indian consumer internet domain. With years of experience in the domain, strong cash flow generation and a diversified business portfolio, it one of the very few profitable pure play internet companies in the country.

We were incorporated on May 1, 1995 under the Companies Act, 1956 as Info Edge (India) Private Limited and became a public limited company on April 27, 2006. Starting with a classified recruitment online business, naukri.com, Info Edge has grown and diversified rapidly, setting benchmarks as a pioneer for others to follow. Driven by innovation, creativity, an experienced and talented leadership team and a strong culture of entrepreneurship, today, it is India's premier online classifieds company in recruitment, matrimony, real estate, education and related services.

Our business portfolio comprises:

Recruitment: Online recruitment classifieds, www.naukri.com, a clear market leader in the Indian e-recruitment space, www.naukrigulf.com, a job site focused at the Middle East market, offline executive search (www.quadranglesearch.com) and a fresher hiring site (www.firstnaukri.com). Additionally, Info Edge provides jobseekers value added services (Naukri Fast Forward) such as resume writing.

Matrimony: Online matrimony classifieds, www.jeevansathi.com, is among the top three in India's online matrimonial space, and has offline Jeevansathi Match Points and franchisees.

Real Estate: Online real estate classifieds, www.99acres.com, is India's largest property marketplace covering almost all the major cities and a large number of agents and developers.

Education: Online education classifieds, www.shiksha.com, is the smartest gateway for students to achieve their goals.
View Contact Details+
Contact Details

Recruiter Name:jayanti sachdeva

Contact Company:Info Edge India Ltd.

Telephone:8860299320

Address :A-88, Sector-2

Website:http://www.naukri.com